1. Who these terms are between
These Terms & Conditions govern the relationship between Pro Installing Greg LLC (“we”, “us”) and the person or company that requests our services (“you”, the “Client”). By accepting an estimate, scheduling an appointment, or allowing work to begin, you agree to these terms.
2. Estimates and quotes
- Estimates are free and valid for 30 days from the date issued unless stated otherwise in writing.
- Estimates given from photographs or a verbal description are based on the information provided. If conditions on site differ materially from what was described, we will tell you before continuing and issue a revised price for your approval.
- An estimate covers only the work described in it. Anything not listed is not included.
3. Scope of work
The approved estimate defines the scope. We do not perform work that requires a license we do not hold. That includes, without limitation, electrical work beyond the replacement of existing fixtures on existing wiring, plumbing inside walls, gas fitting, HVAC, roofing and structural modification. Where a job requires any of those, you will be told before work begins and referred to a licensed trade.
4. Changes to the project
Additional work requested after the estimate is approved is a change to the scope. Changes are priced and approved in writing — a text message or email confirmation is sufficient — before the additional work is performed. Undocumented verbal change requests are not binding on either party.
5. Scheduling and access
- Appointments are scheduled in advance, Monday through Sunday.
- You are responsible for providing access to the property at the agreed time, including keys, codes, gate access, parking, and any building approvals or elevator reservations the property requires.
- If we cannot access the property at the scheduled time, or the work area is not ready, a trip charge may apply and the appointment may need to be rescheduled.
- We may reschedule for weather, illness, or circumstances outside our control. We will give you as much notice as we can and offer the earliest available replacement date.
6. Cancellations and rescheduling
- Please give at least 24 hours notice to cancel or reschedule an appointment.
- Cancellations with less than 24 hours notice, and appointments where no one is available to provide access, may be subject to a cancellation or trip fee.
- If materials were purchased specifically for your project at your request, those costs remain payable on cancellation.
- Where a contract for home improvement work is signed at your residence, you may have a statutory right to cancel within three business days. Nothing in these terms limits that right.
7. Materials
- Unless the estimate states otherwise, you supply the items being installed — the furniture, the mount, the fixture, the wallpaper, the paint — and we supply the tools, fasteners and consumables.
- Where we purchase materials on your behalf, they are billed at cost and may require payment in advance.
- We are not responsible for defects, missing parts, damage in transit, discontinued items, dye lot variation, or the suitability of customer-supplied materials. If a product arrives defective or incomplete, we will identify the issue so you can pursue it with the retailer, complete what we can, and return to finish once the replacement arrives. A return visit may be billable.
- Materials left on site after completion remain your property.
8. Your responsibilities as the Client
- Clear the work area of personal belongings, valuables, fragile items and anything you do not want moved.
- Secure pets and make sure children are kept clear of the work area, tools and materials.
- Tell us in advance about known conditions in the property: asbestos or lead paint, previous water damage, non-standard wall construction, wiring or plumbing in unexpected locations, or anything else behind a surface we will be working on.
- Confirm that you own the property or have the owner’s permission for the work. If you rent, you are responsible for obtaining landlord approval.
- Confirm placement, height and layout before installation. Moving a completed installation is additional work.
9. Payment
- Payment for residential work is due on completion unless agreed otherwise in writing.
- Larger projects, commercial work and multi-unit projects may require a deposit before scheduling and may be invoiced in stages against agreed milestones.
- Deposits cover scheduling commitment and materials and are non-refundable once materials have been purchased or work has begun.
- Commercial invoices are due on the terms stated on the invoice. Late balances may accrue a reasonable late fee as permitted by Tennessee law.
- Accepted payment methods are confirmed at the time of booking.
10. Workmanship warranty
We warrant our workmanship for 30 days from completion. If something we installed fails because of how it was installed, tell us and we will correct it at no charge.
This warranty does not cover:
- Defects in products, materials or hardware supplied by you or by a manufacturer, which carry their own warranties.
- Normal wear, settling of the structure, moisture, or movement of the building.
- Damage caused by misuse, overloading beyond rated capacity, alteration by anyone else, or subsequent work by another party.
- Work performed against our written recommendation at your request.
- Paint and finish variation inherent to the product, sheen differences on touch-ups, or color matching to existing finishes.
11. Existing conditions and unavoidable marks
Installation work involves fastening into walls and ceilings. Mounting holes, anchor holes and minor patching are a normal and expected result of the work and are not considered damage. We will tell you in advance where fasteners will go. We are not responsible for pre-existing defects or for concealed conditions inside a wall or ceiling that could not reasonably have been identified before work began.
12. Damage
If we damage your property in the course of the work, tell us promptly and we will repair or replace the affected item. Claims should be raised within 7 days of completion so the cause can be identified while the work is recent.
13. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to a project is limited to the amount paid for that project, and we are not liable for indirect, incidental or consequential damages, including lost income or loss of use. Nothing in these terms excludes liability that cannot be excluded under applicable law.
14. Photographs of completed work
We may photograph completed work for our portfolio. Photographs do not include identifying information about you or your address. If you prefer that we do not photograph your project, tell us and we will not.
15. Governing law
These terms are governed by the laws of the State of Tennessee. Before pursuing a formal dispute, both parties agree to first attempt to resolve the matter directly.
16. Changes to these terms
We may update these terms. The version in effect is the one published on this page on the date your estimate is approved.
17. Contact
Questions about these terms: (615) 930-7739 or ProInstalling@gmail.com.
See also our Privacy Policy, Cookie Policy, Disclaimer and Accessibility Statement.
